Here you will find answers to the most frequently asked questions about our products and services. We have divided the questions into clear categories to make navigation easier for you. If you cannot find an answer to your question, please do not hesitate to contact us. Our customer support team is happy to help you.
Technology Smart and Green lights
Are there replacement parts for the Smart&Green or Goodnight light light that I have had for several years?
Thanks to ours
modular system, light modules can still be used even after many years
Charging stations must be purchased later. These are then the models of
current technical version, which may be controlled differently than yours
older light.
You can find the parts on our site:
Accessories and spare parts
Can the battery in the light module be replaced separately?
This is
unfortunately not yet possible at the moment. Thanks to the absolutely waterproof design
of the light modules, they cannot be opened.
The
However, technicians from our development department are dealing with the topic and
The aim is to find a suitable solution so that the battery can be replaced individually
can be.
How do I store my garden light over the winter?
Warehousing
should definitely be used indoors and not outdoors or in very cold environments
take place. An empty battery cannot tolerate sub-zero temperatures, which means the light module
can lose its function.
The battery
should be stored in a cold environment and especially during a longer break in use.
can still be charged (once per month). In addition, it should
Bluetooth receiver can be deactivated via the APP because it uses up its energy
also receives it from the battery and thus completes it within 6-8 days
emptied.
Questions about Shipping and delivery
Which parcel services will deliver my order?
Our shipping service providers are DHL and GLS
How long is the delivery time and will I receive the tracking number?
The normal delivery time from the moment of a paid order is 2-3 working days.
You will receive the tracking number to track your shipment by email after it has been handed over to the parcel service by our warehouse.
Do you also deliver outside of Germany?
Yes, we deliver to all EU countries and Switzerland
Questions about controlling the Smart & Green lights via APP
Question: What steps are required to successfully pair my light with the Smart and Green app?
If you have a lamp from the Smart MESH series, you will find instructions on how to connect your lamp to the APP on your smartphone at this LINK
I get the message in the APP: Your module needs to be updated...
Please always pay attention to one
Any update notice that appears in a separate window when you start the app. An update displayed there is a must
be executed. To do this, press Yes in the information window and leave the smartphone close (<0.50m) to the light module during the update. At the end of the update, which lasts approximately 90 seconds, you will receive a confirmation from the APP: "Your module has been successfully updated."
Is there a detailed description of all the functions of the APP?
This link takes you to a detailed description of all the functions of the Smart and Green APP.
Didn't find your answer?
Contact us using the contact form
or telephone support and advice at:
By telephone : 08369 9107277
Email: service@smartandgreen-leuchte.de
